CME Program Detail

Title: The 2nd Annual Physician Patient Experience Symposium: How We Treat Patients, Their Families and Each Other
Date: Thu, Oct 17th, 2019
Time: 7:30 am - 12:30 pm
Location: Lang Auditorium

Statement of Need:
In the complex hurried environment, we have many opportunities to improve our communication, empathy and compassion for our patients and their family. This program serves the focus on skills for improving that experience, what work and what does not. This program serves to highlight not only the way we interact with patients and family but also amongst us.

Target Audience:
Physicians, nurses, nurse practitioners, physician assistants, administrators, directors, managers and all clinical and non-clinical staff.

Speakers:

Joseph J. Abularrage, MD, MPH, M.Phil, FAAP
Medical Director, Patient Experience, NYPQ

Adrienne Boissy, M.D., MA
Chief Experience Officer, Cleveland Clinic

Chrissy Daniels, M.S.
Partner, Medical Practice, Press Ganey

Amir Jaffer, M.D., MBA
Chief Medical Officer, NYPQ

Steven Kaplan, M.D.
Associate Chief Medical Officer, NYP/Columbia

Bobby Janda, M.D., Chief Medical Officer
NYP/Hudson Valley
Disclosures: Ms. Chrissy Daniels - Employee of Press Ganey
Dr. Steven Kaplan - no financial disclosures

Moderators:

Joseph J. Abularrage, MD, MPH, M.Phil, FAAP

Objectives:

• Understand the importance of communication between physicians & physician assistants and their patients and family.
• Utilize new and improved communication skills in their own practice to improve Patient satisfaction.
• Understand the purpose of transparency of scores.
• Prepare for the initiation of intranet/ internet publication of scores.
• Apply new compassionate care skills to make patients want to come back.
• At the end, attendees comes out with the thought “I would try that!”

Schedule:

7:30a.m.–8:00a.m.
Registration & Light Breakfast

8:00a.m.–8:15a.m.
Welcoming Remarks
Jaclyn A. Mucaria, MPA
President, NewYork-Presbyterian Queens

Amir Jaffer, MD, MBA
Chief Medical Officer, NewYork-Presbyterian Queens

8:15a.m.–9:00a.m.
“State of Physician Patient Experience”
Joseph J. Abularrage, MD, MPH, M.Phil, FAAP

9:00a.m.–10:00a.m.
“The Future of Human Experience”
Adrienne Boissy, MD, MA

10:00a.m.–10:15a.m.
Break

10:15a.m.–11:15a.m.
“What Makes Patients Loyal?”
Chrissy Daniels, MS

11:15a.m.–12:00p.m.
CMO Panel Discussion
Moderator: Amir Jaffer, MD, MBA
Panelists: Steven Kaplan, MD, Bobby Janda, MD

12:00p.m.
Light Lunch

Accreditation
NewYork Presbyterian/Queens is accredited by the Medical Society of the State of New York (MSSNY) to provide continuing medical education for physicians.

NewYork Presbyterian/Queens designates this Live Activity for a maximum of 3.25 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Approval for Podiatric Medical Education

NewYork Presbyterian/Queens is approved by the Council on Podiatric Medical Education as a provider of continuing medical education in podiatric medicine. NewYork Presbyterian/Queens has approved this activity for a maximum of 3.25 continuing education contact hours.

Disclosure Statement
The Medical Society of The State of New York relies upon planners and faculty participants in its CME activities to provide educational information that is objective and free of bias. In this spirit and in accordance with the guidelines of MSSNY, CPME and the ACCME, all speakers and planners for CME activities must disclose any relevant financial relationships with commercial interests whose products, devices or services may be discussed in the content of a CME activity, that might be perceived as a real or apparent conflict of interest. Any discussion of investigational or unlabeled uses of a product will be identified.

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